| e-RFP Title | Centralized Service Desk (CSD) operations for J&K Bank |
|---|---|
| Link | https://jkbank.abcprocure.com |
| e-RFP Reference No. | JKB/CHQ/T&D/CSD-Operations/2025-1480 Dated: 31-07-2025 |
| Date of Issue of RFP | 02-08-2025 |
| RFP Description | Selection of Service Provider for managing the Centralized Service Desk (CSD) operations for J&K Bank |
| Issuing Department | Technology & Development Department |
| Bank’s Communication Details | J&K Bank Technology & Development, 5th Floor, Corporate Headquarters, MA Road, Srinagar Contact: Mr. Mohammad Asif Phone No: +91-7006959499 Email: Mohammad.asif@jkbmail.com |
| RFP Application Fee (Non-Refundable) | ₹10,000 (Rupees Ten Thousand Only) Payable via NEFT to: Account Name: Tender Fee/Cost Account Account No: 9931530300000001 IFSC Code: JAKA0HRDCHQ Bank: The J&K Bank Ltd Branch: Corporate Headquarters |
| Earnest Money Deposit (EMD) (Refundable) | ₹1,00,00,000 (Rupees One Crore Only) Payable via NEFT to: Account Name: Earnest Money Deposit (EMD) Account No: 9931070690000001 IFSC Code: JAKA0HRDCHQ Bank: The J&K Bank Ltd Branch: Corporate Headquarters, MA Road, Srinagar, J&K – 190001 (EMD is exempted for all Start-ups as recognized by DPIIT/DIPP) |
| Performance Bank Guarantee | 5% of the Total Contract Value |
| Bid Document Availability | From August 02, 2025, 16:00 Hrs to August 25, 2025, 17:00 Hrs via Bank’s e-Tendering Portal |
| Last Date for Pre-Bid Queries & Submission Mode | Online through the tendering portal by August 11, 2025, 17:00 Hrs |
| Pre-bid Queries Response Date | Up to August 18, 2025, 17:00 Hrs |
| Bid Submission End Date | August 25, 2025, 17:00 Hrs |
| Submission of Online Bids | As prescribed on Bank’s online tender portal |
| Date and Time of Opening of Technical Bid | To be notified separately |
| Corrigendum | To be uploaded only on https://jkbank.abcprocure.com |
| e-Tender Related Queries | Service Provider: M/s. E-procurement Technologies Limited (Auction Tiger) Address: B-705, Wall Street-II, Opp. Orient Club, Ellis Bridge, Near Gujarat College, Ahmedabad-380006, Gujarat Help Desk: 1. Sandhya Vekariya – 6352631968 2. Suraj Gupta – 6352632310 3. Ijlalaehmad Pathan – 6352631902 4. Imran Sodagar – 9328931942 |
